The impact of retrials on call center performance
Year of publication: |
2004
|
---|---|
Authors: | Aguir, Salah ; Karaesmen, Fikri ; Akşin, O. Zeynep ; Chauvet, Fabrice |
Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 2073885-7. - Vol. 26.2004, 3, p. 353-376
|
Subject: | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Theorie | Theory |
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