The impact of service employees and servicescape on customers perception of quality improvement efforts
By Nha Nguyen & Gaston LeBlanc
| Year of publication: |
2021
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|---|---|
| Authors: | Nguyen, Nha ; LeBlanc, Gaston |
| Published in: |
Athens journal of business & economics : AJBE. - Athens : Business & Law Research Division and the Economics Research Unit of ATINER, ISSN 2241-794X, ZDB-ID 2851008-2. - Vol. 7.2021, 2, p. 123-144
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| Subject: | Service employees | servicescape | quality improvement efforts | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality | Dienstleistungssektor | Service industry |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.30958/ajbe.7-2-1 [DOI] hdl:11159/6573 [Handle] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012703900