The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Sonja Christ-Brendemühl, Mario Schaarschmidt
| Year of publication: |
2020
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|---|---|
| Authors: | Christ-Brendemühl, Sonja ; Schaarschmidt, Mario |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 117.2020, p. 378-388
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| Subject: | Technostress | Frontline service technology | Employees | Customer delight | eWOM | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.06.021 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012286521