An empirical investigation of the impact of service experience on emotions, satisfaction and loyalty for theme park visitors
Rajesh Ittamalla, Daruri Venkata Srinivas Kumar
| Year of publication: |
2022
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|---|---|
| Authors: | Ittamalla, Rajesh ; Kumar, Daruri Venkata Srinivas |
| Published in: |
International journal of business excellence : IJBEX. - Genève [u.a.] : Inderscience Enterprises, ISSN 1756-0055, ZDB-ID 2471986-9. - Vol. 26.2022, 4, p. 477-497
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| Subject: | satisfaction | service experience | theme parks | visitor emotions | visitor loyalty | Kundenzufriedenheit | Customer satisfaction | Emotion | Urlaubsverhalten | Holiday behaviour | Konsumentenverhalten | Consumer behaviour | Freizeitwirtschaft | Leisure industries | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBEX.2022.122749 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013198333