The impact of value congruence on consumer-service brand relationships
Year of publication: |
2008
|
---|---|
Authors: | Zhang, Jing ; Bloemer, Josée M. M. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 11.2008/09, 2, p. 161-178
|
Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Multivariate Analyse | Multivariate analysis |
-
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T., (2012)
-
Padhi, Soumya Ranjan, (2013)
-
Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni, (2015)
- More ...
-
Impact of value congruence on affective commitment : examining the moderating effects
Zhang, Jing, (2011)
-
Loyaliteit en tevredenheid : een studie naar de relatie tussen merktrouw en consumententevredenheid
Bloemer, Johanna M., (1993)
-
The psychological antecedents of employee referrals
Bloemer, Johanna M., (2010)
- More ...