The Impact of Workforce Management Systems on Productivity and Quality: A Case Study in the Information and Communication Technology Service Industry
| Year of publication: |
2013
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|---|---|
| Authors: | Calabrese, Armando ; Capece, Guendalina ; Costa, Roberta ; Di Pillo, Francesca ; Paglia, Daniela |
| Published in: |
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering. - Chichester, West Sussex : Wiley, ISSN 1092-4604, ZDB-ID 13772764. - Vol. 20.2013, 3, p. 177-184
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