The Influence of Encounter Service Quality on Patient Satisfaction : An Empirical Study in Chinese Public Hospitals

Purpose: This paper examined the association between perceived service quality and patient satisfaction of Chinese out-patients in the patronage of medical services.Design/Methodology/Approach: Utilizing by novelty specific departments in the hospital's and logistics multiple regression investigation, the researchers tested and estimated the statistical effects of the department's services (perceived service quality) as a predictor for out-patients satisfaction.Findings: The analysis shows that patients who exhibited content from the services of selected departments reported greater satisfaction, with it impacts suggesting a measurably noteworthy effect, even in a total medical seller market like China.Practical Implication: The study brings forth implications both for professionals and academics. It encourages more studies, and its findings and application can provide value as a management tool to consider and identify sources as linking the relationship between potential improvements in perceived service quality from as low as departmental levels and patient's satisfaction to achieve advantage.Originality/Value: It encourages more studies, and its findings and application can provide value as a management tool to consider and identify sources as linking the relationship between potential improvements in perceived service quality