The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Karthik Namasivayam; Priyanko Guchait; Puiwa Lei
Year of publication: |
2014
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Authors: | Namasivayam, Karthik ; Guchait, Priyanko ; Lei, Puiwa |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 26.2014, 1, p. 69-84
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Subject: | Organizational commitment | Customer satisfaction | Employee satisfaction | Leader empowering behaviors | Pyschological empowerment | Kundenzufriedenheit | Arbeitszufriedenheit | Job satisfaction | Führungsstil | Leadership style | Mitarbeiterbindung | Employee retention |
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