The influence of service brand orientation on hotel employees' attitude and behaviors in China
Year of publication: |
2013
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Authors: | King, Ceridwyn ; So, Kevin Kam Fung ; Grace, Debra |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 34.2013, p. 172-180
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Subject: | Hotellerie | Hotel industry | Internationaler Wettbewerb | International competition | Markenführung | Brand management | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | China |
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