To survive or to thrive? : China's luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis
Year of publication: |
2021
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Authors: | Yang, Fiona X. ; Li, Xiangping ; Lau, Virginia Meng-Chan ; Zhu, Victor Z. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 94.2021, p. 1-12
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Subject: | Brand credibility | COVID-19 | Luxury hotel restaurant | O2O | Service quality | Coronavirus | Gastronomie | Restaurant industry | Hotellerie | Hotel industry | Luxusgüter | Luxury goods | China | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Markenführung | Brand management |
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