The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Year of publication: |
2013
|
---|---|
Authors: | Yoo, Jaewon |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 27.2013, 7, p. 539-550
|
Subject: | Boundary-spanning behavior | Ethical climate | Person-job fit | Social undermining | Arbeitspsychologie | Organizational psychology | USA | United States | Verhalten in Organisationen | Organizational behaviour | Arbeitsverhalten | Work behaviour | Arbeitsleistung | Job performance |
-
Bieńkowska, Agnieszka, (2024)
-
Psychological capital, organizational commitment and job performance : a case in Vietnam
Ha Minh Nguyen, (2020)
-
Twaissi, Naseem M., (2022)
- More ...
-
Frontline employee authenticity and its influence upon adaptive selling outcomes
Yoo, Jaewon, (2019)
-
Interactive effects of organizational goal orientations on bank-employee’s behavior
Yoo, Jaewon, (2019)
-
Influence of customer participation from the employee perspective
Yoo, Jaewon, (2020)
- More ...