The influence of specialized training on the quality of hotel customers service
Julia Wojciechowska-Solis, Anna Mazurek-Kusiak, Andzej Soroka
| Alternative title: | Wpływ specjalistycznych szkoleń na jakość obsługi klientów hotelowych |
|---|---|
| Year of publication: |
2016
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| Authors: | Wojciechowska-Solis, Julia ; Mazurek-Kusiak, Anna ; Soroka, Andrzej |
| Published in: |
Acta scientiarum polonorum / Oeconomia : czasopismo naukowe założone w 2001 roku przez polskie uczelnie rolnicze. - Bydgoszcz [u.a.] : Warsaw Univ. of Life Sciences Pr., ISSN 1644-0757, ZDB-ID 2132278-8. - Vol. 15.2016, 2, p. 173-185
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| Subject: | consumer research | customer | relationship | servqual | training for manager | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Betriebliches Bildungsmanagement | Employer-provided training | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in polnischer Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011617872