The internal service encounter
Year of publication: |
1995
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Authors: | Gremler, Dwayne D. ; Bitner, Mary Jo ; Evans, Kenneth R. |
Published in: |
Logistics information management. - Kempston, Bedford : IFS Publ., ISSN 0957-6053, ZDB-ID 1025786x. - Vol. 8.1995, 4, p. 28-34
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Saved in:
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