The invisible customer : strategies for successful customer service down the wire
Year of publication: |
2000
|
---|---|
Authors: | Clegg, Brian |
Publisher: |
London [u.a.] : Kogan Page |
Subject: | Customer relations | Call centers | Customer services | Electronic commerce |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
-
The impact of e-loyalty on the business of SME's
Naidoo, Kruben, (2006)
-
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia, (2022)
-
The customer call center outback : a frontline supervisor's map to success
Trotter, Michael D., (2002)
- More ...
-
Financial Times briefing on sustainable business
Clegg, Brian, (2011)
-
Creativity and innovation for managers
Clegg, Brian, (1999)
-
Imagination engineering : a toolkit for business creativity
Birch, Paul, (1996)
- More ...