The learning curve of IT knowledge workers in a computing call center
Year of publication: |
2012
|
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Authors: | Kim, Youngsoo ; Krishnan, Ramayya ; Argote, Linda |
Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 23.2012, 3/2/2, p. 887-902
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Subject: | IT-Dienstleister | IT service provider | Callcenter | Call centre | Arbeitskräfte | Workforce | Wissenstransfer | Knowledge transfer | Lernprozess | Learning process |
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