The learning organisation, service delivery quality and internal customer satisfaction in the mobile telecommunication industry
Year of publication: |
2022
|
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Authors: | Opoku, Felix Kwame ; Nyarku, Kwamena Minta |
Published in: |
International journal of work innovation : IJWI. - Genève [u.a.] : Inderscience Enterprises, ISSN 2043-9040, ZDB-ID 3004215-X. - Vol. 3.2022, 2, p. 130-150
|
Subject: | competitive advantage | customer satisfaction | external customers | Ghana | internal customers | learning culture | learning organisations | mobile telecommunication industry | quality of service delivery | telecommunication services | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Lernende Organisation | Learning organization | Dienstleistungsqualität | Service quality | Telekommunikationssektor | Telecommunications industry | Wettbewerbsvorteil | Competitive advantage |
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