The lessons learned handbook : practical approaches to learning from experience

Introduction -- learning lessons -- Elements of a lesson learning system -- Lessons learned approaches -- Principles of lesson identification -- Processes of lessons identified -- Writing down the lessons -- Taking action -- Process ownership and process update -- Ensuring lessons and updated processes are re-applied -- Technology to support lesson learning -- Sharing and seeking the unwritten lessons -- The governance of lesson learning -- The principles and processes of safety investigations / Johnny Martin -- Learning lessons in networks at Mars, Inc. / Linda Davies -- Wikis as part of a learning system; a conversation with Peter Kemper / How not to learn lessons -- Conclusions