The management of service operations
Year of publication: |
2004 ; 2. ed.
|
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Authors: | Wright, J. Nevan ; Race, Peter |
Publisher: |
London : Thomson Learning |
Subject: | Service industries | Management | Dienstleistungsbetrieb |
Extent: | XXI, 346 S. : graph. Darst. 24cm |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Includes index. - Bibliography: p. 233-234. - Previous ed.: London: Cassell, 1999 |
ISBN: | 1-84480-051-2 |
Classification: | Dienstleistungen: Allgemeines ; Unternehmensführung |
Source: |
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Fitzsimmons, James A., (2004)
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The growth of service industries : the paradox of exploding costs and persistent demand
Raa, Thijs ten, (2001)
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh Kumar, (2008)
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The management of service operations
Wright, J. Nevan, (2004)
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Spreadsheet simulation to aid capacity management of batch chemical processing using JIT pull contro
Ezingeard, Jean-Noel, (1995)
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Ezingeard, Jean‐Noel, (1995)
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