The mediating effect of business ethics in the relationship between total quality management and sustainable performance : perspective from 4- and 5-stars hotels
Year of publication: |
2021
|
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Authors: | Kit-Yeng Sin ; Sim, Choon Ling ; Lim, Yi Jin ; Lee, Damien ; Janang, Joanne Shaza |
Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 34.2021, 2, p. 176-204
|
Subject: | total quality management | TQM | sustainable performance | business ethics | structural equation modelling | SEM | Qualitätsmanagement | Quality management | Unternehmensethik | Business ethics | Strukturgleichungsmodell | Structural equation model | Performance-Messung | Performance measurement | Corporate Social Responsibility | Corporate social responsibility | Nachhaltige Entwicklung | Sustainable development | Hotellerie | Hotel industry |
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