The mediating effects of brand music and waiting time updates on customers' satisfaction with a telephone service when put on‐hold
Year of publication: |
2009
|
---|---|
Authors: | Peevers, G. ; McInnes, F. ; Morton, H. ; Matthews, A. ; Jack, M.A. |
Published in: |
International Journal of Bank Marketing. - Emerald Group Publishing Limited, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 27.2009, 3, p. 202-217
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Banks | Customer satisfaction | Banking | Telephony | Financial services |
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