The mediating role of customer satisfaction : evidence from the airline industry
Year of publication: |
2016
|
---|---|
Authors: | Hussain, Rahim |
Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 28.2016, 2, p. 234-255
|
Subject: | Customer satisfaction | Brand loyalty | Service quality | Kundenzufriedenheit | Dienstleistungsqualität | Fluggesellschaft | Airline |
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