The physical environment as a driver of customers' service experiences at restaurants
Ute Walter; Bo Edvardsson
| Year of publication: |
2012
|
|---|---|
| Authors: | Walter, Ute ; Edvardsson, Bo |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 4.2012, 2, p. 104-119
|
| Subject: | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Event-Marketing | Event marketing | Schweden | Sweden |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009573208