Drivers of customers' service experiences : a study in the restaurant industry
Year of publication: |
2010
|
---|---|
Authors: | Walter, Ute ; Edvardsson, Bo ; Öström, Åsa |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 3, p. 236-258
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Schweden | Sweden |
-
Using contactless mobile payment in the Vietnamese restaurant industry
Giousmpasoglou, Charalampos, (2022)
-
Satti, Zoya Wajid, (2021)
-
Harun, Ahasan, (2018)
- More ...
-
Drivers of customers' service experiences: a study in the restaurant industry
Walter, Ute, (2010)
-
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute, (2012)
-
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute, (2012)
- More ...