The practitioner view
Year of publication: |
2011
|
---|---|
Authors: | Smart, Ian ; Bestwick, Stuart ; Jarrett, Neil ; O'Conner, Richard ; Gurnett, John |
Published in: |
Service design and delivery. - New York [u.a.] : Springer US, ISBN 978-1-4419-8320-6. - 2011, p. 153-166
|
Subject: | Dienstleistungsinnovation | Service innovation | Organisatorischer Wandel | Organizational change | Projektmanagement | Project management | Unternehmensplanung | Corporate planning |
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