The relationship among website quality,consumer satisfaction, and loyalty in Vietnamese banking sector
Year of publication: |
July 2015
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Authors: | Le Van Huy ; Pham Dinh Tuyen |
Published in: |
Journal of economic development. - Hochiminh City : University of Economics Hochiminh City, ISSN 1859-1116, ZDB-ID 2869684-0. - Vol. 22.2015, 3, p. 81-101
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Subject: | website quality | satisfaction | loyalty | interactivity | innovativeness | Konsumentenverhalten | Consumer behaviour | Website | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Vietnam | Viet Nam | Produktqualität | Product quality | Bank |
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