The relationship between Internet use and perceived performance in retail and professional service firms
Year of publication: |
2003
|
---|---|
Authors: | Drennan, Judy ; McColl‐Kennedy, Janet R. |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 17.2003, 3, p. 295-311
|
Publisher: |
MCB UP Ltd |
Subject: | Internet | Perception | Service delivery | Performance measurement | Health service | Retailing |
-
Drennan, Judy, (2003)
-
Capturing college students on the web: analysis of clothing web site attributes
Seock, Yoo‐Kyoung, (2007)
-
Internet users’ adoption of Web retailing: user and product dimensions
Fenech, Tino, (2001)
- More ...
-
Third Party Customers Infecting Other Customers for Better or for Worse
Tombs, Alastair G., (2013)
-
Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors
Bradley, Graham L., (2013)
-
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T., (2012)
- More ...