The relationship between TQM, learning orientation and market performance in service organisations: an empirical analysis
Year of publication: |
2011
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Authors: | Lam, Siew-Yong ; Lee, Voon-Hsien ; Ooi, Keng-Boon ; Lin, Binshan |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 22.2011, 12 (1.12.), p. 1277-1298
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