The relationship of personal values to management behaviours and performance in the tenanted pub estate of a UK Regional Brewer
The aim of this research was to explore the role of personal values andtheir relationship to the management behaviour and performanceoutcomes of multiple small, UK licensed on-trade, businesses. Few studiesof this nature exist that explore personal values and relate them tomanagement behaviour in this way, in this specific context.Project I develops its contribution through the identification of seven corepersonal values, the inconsistency of language and meaning around thesevalues and highlights five owner/manager types based upon the ways inwhich values are interpreted and operationalised. A series of typologiesand role ordered matrix is developed to assist practical application. ProjectII identifies two ‘most valuable’ categories and deepens the understandingof their intrinsic motivators and the values they deploy. Personal valuescombined with risk, momentum and tangible outputs are found tounderpin entrepreneurial and enterprising behaviours to varying degrees.Both projects used semi-structured interviews (n = 33) and textualanalysis to arrive at their findings.Having identified five owner/manager groups project III establishes newapproaches to working with entrepreneurial and enterprising people andbuilds a new relationship model and potential to strengthen thepsychological contract. Support and momentum for change are developedusing an Action Research method, specifically, Appreciative Inquiry (AI).The research has engaged participants in ways not previously undertakenthrough making extensive use of their preferred communication method.The work supports the notion of instrumental and end-state values inhuman behaviour and relates these to management behaviours in thesmall/medium sized business setting. The work challenges the idea ofvalue congruence between organisations’ and the individual at anythingmore than a superficial level and proposes individual meaning andinterpretation as critical dimensions in values communication. The workalso contests popular and academic definitions of the entrepreneur as afiercely independent individual who is unlikely to work well and cooperatewith others.The study adopts a critical realist perspective using appropriate anddiffering methods of research within its overall scope. The marriage ofsemi-structured interviews with individuals followed by the bringingtogether of owner/manager groups in an appreciative inquiry environmentproved to be a valuable in terms of sharing findings, creating a positiveframework for discussion and achieving commitment to change. Theresearch has developed an intervention for bigger businesses that havearms length relationships with multiple small/medium businesses andprovides indications as to how the psychological contract within suchrelationships might be further strengthened.
Year of publication: |
2007-09
|
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Authors: | Wood, A. |
Other Persons: | Clark, Moira (contributor) |
Publisher: |
Cranfield University |
Saved in:
freely available
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