The rise of chatbots : the effect of using chatbot agents on consumers' responses to request rejection
Shubin Yu, Ji (Jill) Xiong, Hao Shen
| Year of publication: |
2024
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|---|---|
| Authors: | Yu, Shubin ; Xiong, Ji ; Shen, Hao |
| Published in: |
Journal of consumer psychology : JCP ; the official journal of the Society for Consumer Psychology. - Hoboken, NJ : Wiley, ISSN 1532-7663, ZDB-ID 2021876-X. - Vol. 34.2024, 1, p. 35-48
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| Subject: | artificial intelligence | attribution | chatbots | flexibility | service evaluation |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/jcpy.1330 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014470741