The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Year of publication: |
2015
|
---|---|
Authors: | Wong, Christina ; Lai, Kee-hung ; Cheng, T. C. E. ; Lun, Y. H. Venus |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 159.2015, p. 56-65
|
Subject: | IT-enabled | Supply chain | Information integration | Service performance | Lieferkette | Informationstechnik | Information technology | Performance-Messung | Performance measurement | Kundenservice | Customer service | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Management-Informationssystem | Management information system |
-
Absorptive capacity and supply chain integration and their impact on hotel service performance
Espino-Rodríguez, Tomás F., (2023)
-
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani, (2016)
-
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas, (2022)
- More ...
-
Lun, Y. H. Venus, (2008)
-
A descriptive framework for the development and operation of liner shipping networks
Lun, Y. H. Venus, (2009)
-
Shipping and logistics management
Lun, Y. H. Venus, (2010)
- More ...