The role of intrinsic in-flight cues in relationship quality and behavioural intentions : segmentation in less mindful and mindful passengers
Year of publication: |
October 2017
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Authors: | Loureiro, Sandra Maria Correia ; Fialho, Ana Filipa |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 34.2017, 7, p. 948-962
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Subject: | Intrinsic in-flight cues | relationship quality | behavioural intentions | mindfulness | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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