The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?
Year of publication: |
2022
|
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Authors: | Balakrishnan, Janarthanan ; Abed, Salma S. ; Jones, Paul |
Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 180.2022, p. 1-12
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Subject: | Chatbot based services | Continuation intention | Meta-UTAUT | Perceived anthropomorphism | Perceived intelligence | Social self-efficacy | Konsumentenverhalten | Consumer behaviour | Intelligenz | Intelligence | Persönlichkeitspsychologie | Personality psychology | Wahrnehmung | Perception | Dienstleistungsqualität | Service quality |
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