The Role of Egoism in Customer Anger - A Not-for-Profit Service Failure Context
Year of publication: |
2010
|
---|---|
Authors: | Nguyen, Doan |
Publisher: |
[S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Nonprofit-Organisation | Nonprofit organization | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Emotion | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
Extent: | 1 Online-Ressource (8 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments December 23, 2009 erstellt |
Other identifiers: | 10.2139/ssrn.1527653 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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