The role of human interaction in complaint handling
Sophie Jeanpert, Laure Jacquemier-Paquin, Sophie Claye-Puaux
| Year of publication: |
2021
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|---|---|
| Authors: | Jeanpert, Sophie ; Jacquemier-Paquin, Laure ; Claye-Puaux, Sophie |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 62.2021, p. 1-7
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| Subject: | Complaint handling | Customer satisfaction | Human interaction | Justice theory | Recovery orientation | Relational investment | Kundenzufriedenheit | Beschwerdemanagement | Complaint management | Gerechtigkeit | Justice | Beziehungsmarketing | Relationship marketing | Soziale Beziehungen | Social relations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102670 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012648974