The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
Year of publication: |
2010
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Authors: | van Jaarsveld, Danielle D. ; Walker, David D. ; Skarlicki, Daniel P. |
Published in: |
Journal of management : JOM. - Thousand Oaks, Calif. : Sage Publ., ISSN 0149-2063, ZDB-ID 832200. - Vol. 36.2010, 6, p. 1486-1505
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