The role of social media in internet banking transition during COVID-19 pandemic : using multiple methods and sources in qualitative research
Year of publication: |
2021
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Authors: | Naeem, Muhammad ; Ozuem, Wilson |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 60.2021, p. 1-15
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Subject: | Covid-19 | Expectation | Experience | Marketers | Retail banks | Social practices | System developers | Social Web | Social web | Coronavirus | Electronic Banking | Electronic banking | Epidemie | Epidemic | Privatkundengeschäft | Personal banking | Bank |
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