Understanding the accessibility of retail mobile banking during the COVID-19 pandemic
Year of publication: |
2022
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Authors: | Naeem, Muhammad ; Ozuem, Wilson ; Ward, Philippa |
Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 50.2022, 7, p. 860-879
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Subject: | Accessibility | Affordance | COVID-19 | Retail mobile banking | Triangulation | Vulnerable populations | Coronavirus | Electronic Banking | Electronic banking | Einzelhandel | Retail trade | Privatkundengeschäft | Personal banking | Wirkungsanalyse | Impact assessment | Epidemie | Epidemic |
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