The service delivery network (SDN) : a customer-centric perspective of the customer journey
Stephen S. Tax, David McCutcheon, and Ian F. Wilkinson
| Year of publication: |
2013
|
|---|---|
| Authors: | Tax, Stephen S. ; McCutcheon, David ; Wilkinson, Ian F. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 4, p. 454-470
|
| Subject: | Service delivery network | customer journey | customer experience | service encounter | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010203533