The Use of Mystery Shopping in the Measurement of Service Delivery
| Year of publication: |
1998
|
|---|---|
| Authors: | Wilson, Alan M. |
| Published in: |
The Service Industries Journal. - Taylor & Francis Journals, ISSN 0264-2069. - Vol. 18.1998, 3, p. 148-163
|
| Publisher: |
Taylor & Francis Journals |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10010620777