Theorieorientierte Organisationsleitlinien für Call-Center
Michael Nippa ; Jan Hachenberger
| Year of publication: |
1999
|
|---|---|
| Authors: | Nippa, Michael ; Hachenberger, Jan |
| Publisher: |
Freiberg : Techn. Univ., Fak. für Wirtschaftswiss. |
| Subject: | Callcenter | Call centre | Beziehungsmarketing | Relationship marketing | Organisationsstruktur | Organizational structure | Wettbewerbsstrategie | Competitive strategy | Theorie | Theory | Deutschland | Germany | Unternehmen | Management | Kundenorientierung |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | II, 31 S graph. Darst 21 cm |
|---|---|
| Series: | Freiberger Arbeitspapiere. - Freiberg : TU Bergakad., Faculty of Economics and Business Administration, ISSN 0949-9970, ZDB-ID 1239676-X. - Vol. 1999,17 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
| Language: | German ; English |
| Notes: | Zsfassung in engl. Sprache Literaturverz. S. 28 - 31 |
| Classification: | Unternehmensführung ; Marketing ; Dienstleistungen: Sonstiges |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001406308