Theory of constraints thinking-process tools facilitate goal achievement for hotel management : a case study of improving customer satisfaction
Year of publication: |
2012
|
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Authors: | Dalci, Ilhan ; Kosan, Levent |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 21.2012, 5/6, p. 541-568
|
Subject: | Hotellerie | Hotel industry | Dienstleistungsmanagement | Service management | Engpass | Bottleneck | Türkei | Turkey |
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