Thirty years of service failure and recovery research : thematic development and future research opportunities from a social network perspective
Year of publication: |
2024
|
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Authors: | Liu, Dong ; Zhao, Yanhui ; Wang, Guocai ; Schrock, Wyatt A. ; Voorhees, Clay M. |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 2, p. 268-282
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Subject: | service failure | service recovery | keyword networks | co-word analysis | social network analysis | Soziales Netzwerk | Social network | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Bibliometrie | Bibliometrics | Social Web | Social web |
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