To display tip suggestion or not? : examining tip suggestion's impact in technology-facilitated preservice tipping encounters
Year of publication: |
2024
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Authors: | Fan, Alei ; Wu, Luorong ; Liu, Yiran |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 48.2024, 1, p. 32-57
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Subject: | tipping behavior | service innovation | service technology | preservice tipping | service design |
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