To forward or not : consumer response to brand crises in the context of micro blogs
Year of publication: |
2016
|
---|---|
Authors: | Yalch, Richard F. ; Chen, Xi Jesse |
Published in: |
Consumer psychology in a social media world. - New York : Routledge, Taylor & Francis Group, ISBN 978-0-7656-4694-1. - 2016, p. 169-186
|
Subject: | Konsumentenverhalten | Consumer behaviour | Web 2.0-Technologien | Web 2.0 technologies | Markenartikel | Brand |
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