To have and to hold : managing channels in UK high street financial services
Year of publication: |
2008
|
---|---|
Authors: | Farquhar, Jillian Dawes ; Panther, Tracy ; Wright, Len Tiu |
Published in: |
Qualitative market research : an international journal. - Bingley : Emerald Group Publishing Limited, ISSN 1352-2752, ZDB-ID 1463146-5. - Vol. 11.2008, 4, p. 425-438
|
Subject: | Privatkundengeschäft | Personal banking | Kundenzufriedenheit | Customer satisfaction | Qualitative Methode | Qualitative method | Großbritannien | United Kingdom |
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