To share or not to share screens with customers? : lessons from learning theories
Yonathan Silvain Roten and Regine Vanheems
Year of publication: |
2023
|
---|---|
Authors: | Roten, Yonathan Silvain ; Vanheems, Regine |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 1, p. 65-77
|
Subject: | Computer-supported collaborative learning | Customer benefits | FLE's competence | Learning theory | Omnichannel | Phygital | Retail service | Screen-sharing | Service teams | Arbeitsgruppe | Team | Lernende Organisation | Learning organization | Lernen | Learning | Lernprozess | Learning process | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Wissenstransfer | Knowledge transfer |
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