Total Quality Management in Services
Year of publication: |
1994
|
---|---|
Authors: | Dotchin, John A. ; Oakland, John S. |
Published in: |
International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 11.1994, 3, p. 27-42
|
Publisher: |
MCB UP Ltd |
Subject: | Customer care | Customer service | Employee attitudes | Service industries | Service quality | TQM |
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