Tourist engagement and citizenship behavior : the mediating role of relationship quality in the hotel industry
Year of publication: |
2020
|
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Authors: | Shafiee, Majid Mohammad ; Tabaeeian, Reihaneh Alsadat ; Khoshfetrat, Atefeh |
Published in: |
Tourism and hospitality research : THR. - London : Sage Publications, ISSN 1742-9692, ZDB-ID 2094553-X. - Vol. 20.2020, 4, p. 481-492
|
Subject: | Tourist engagement | relationship quality | tourist citizenship behavior | hotel industry | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Urlaubsverhalten | Holiday behaviour | Tourismus | Tourism | Internationaler Tourismus | International tourism | Kundenzufriedenheit | Customer satisfaction | Tourismuswirtschaft | Tourism industry |
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