Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Year of publication: |
March 2018
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Authors: | Sharma, Piyush ; Chen, Ivy S. N. ; Luk, Sherriff T. K. |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 42.2018, 3, p. 392-419
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Subject: | tourist shopping behavior | cross-border outshoppers | international outshoppers | evaluation of retail service | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Urlaubsverhalten | Holiday behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Internationaler Tourismus | International tourism |
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