TQM and service quality : a survey of commercial banking industry in Malaysia
Wen-Yi Sit; Keng-Boon Ooi; Siew-Phaik Loke; Garry Tan Wei Han
| Year of publication: |
2011
|
|---|---|
| Authors: | Sit, Wen-Yi ; Ooi, Keng-Boon ; Loke, Siew-Phaik ; Han, Garry Tan Wei |
| Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 3.2011, 1, p. 78-91
|
| Subject: | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Bank | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008908354